2025 CEO Survey Indicates Technology Adaptation

CEOs are responsible for making critical decisions to manage their businesses and adapt to changing environments. To do this effectively, they often look to other companies for cues and insights. Reviewing reports like the one below helps CEOs evaluate next steps and understand the challenges presented by emerging technologies.

The following study sheds light on technological shifts and how CEOs are responding.

2025 CEO Study – IBM Institute for Business Value (IBV)

In collaboration with Oxford Economics, IBM surveyed 2,000 CEOs across 33 countries and 24 industries. The report, titled "5 Mindsets to Supercharge Business", offers key insights:

• 37% of executives believe it is better to implement technology quickly rather than wait to get it exactly right.

• 65% of CEOs say that customer trust is their top priority.

• 68% believe AI will fundamentally transform their business operations.

• 65% report using AI because it increases return on investment (ROI).

• 52% believe generative AI delivers value beyond just reducing costs.

• 87% emphasize the importance of providing the right experience, in the right place, with the right incentive.

• 31% believe workforce training will be essential to adapt to technological changes.