Tuesday, March 10, 2026

Technology and Human Influence in Executive Learning and Development

(Illustrative Only)

"Listen whipper snappers"
Chuck starts.....

Chuck is knowledgeable of
businesses and shares the 
fundamentals of business
prior to technology 
and teaches executives 
how to integrate advanced
tech with fundamental 
human elements
that enhance both. 

A few executives are confused
as to how an old bib
wearing shepard
can teach them about 
managing global companies.
They snicker and discount
what he has to say.

Chuck just
engaged in lesson #1 
that not all things are 
as they seem and limitations
in perspective also limit
corporate innovation. 
Open your mind and you
can maximize the value
of technology, the value
of lives, and integrate
the human element.
Some of these
executives may someday
want to lauch tech
start-ups in places
 like Escanaba.

"Talent hits a target no
one else can hit;
Genius hits a target
no one else can see."

Related concepts
Executive development can be approached in multiple ways, including competency models, which I’ve been working on. These models measure learning that prepares executives by aligning key concepts and skills with what’s needed to compete in today’s workplace. Others are exploring the use of technology, including coaching tools, to support executive development. Technology can enhance learning by offering insights and opportunities for reflection, but it cannot replace the active engagement of people. Human participation in the learning process is essential, and technology should always serve as a supplement rather than a substitute.

For example, chatbots—similar to customer service systems—can guide users through sequences of choices and provide feedback. While useful, they can also narrow learning because they follow predefined algorithms. Not everyone learns the same way, and variability in learning styles is a strength; it allows humans to adapt creatively to changing circumstances and solve complex problems. Traditional approaches often focus on memorization or regurgitation of knowledge, which is necessary as a foundation, but innovation often requires doing and learning in new ways—something algorithms may not support.

In short, technology can enhance executive development, but the human-to-human element remains critical. People bring reflection, connection, and motivation that extend beyond what algorithms can provide. The study below illustrates one approach to blending technology with human coaching, and it’s worth a read.

Coaching copilot: Blended form of an LLM-powered chatbot and a human coach to effectively support self-reflection for leadership growth

  • Executive coaching is commonly used for leadership development and focuses on helping leaders reflect on their behaviors, decisions, and professional goals through guided conversations.

  • The study examines how a large language model (LLM) chatbot can support leadership development by encouraging executives to engage in self-reflection between coaching sessions.

  • Researchers developed a “coaching copilot” that combines chatbot interaction with traditional human coaching to provide continuous reflection and goal tracking.

  • Findings indicate that AI tools can support leadership growth by prompting reflection and extending coaching conversations beyond scheduled meetings.

  • The study concludes that AI works best as a supplement to human coaching rather than a replacement, as human coaches provide deeper insight, empathy, and contextual understanding.

Reference

Arakawa, R., & Yakura, H. (2024). Coaching copilot: Blended form of an LLM-powered chatbot and a human coach to effectively support self-reflection for leadership growth. In Proceedings of the 6th ACM Conference on Conversational User Interfaces (CUI ’24). Association for Computing Machinery. https://doi.org/10.1145/3640794.3665549

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