Veterans are an important part of our society and our
nation. They have at least one point put themselves on the line for us. The
sheer act of volunteering in today's military despite the many other
opportunities is an indication and testimony to that willingness to sacrifice.
Finding ways to services veterans and doing a better job of protecting them
when needed is helpful. Further, it would be nice to see if we could open doors
into management and leadership positions by improving access to career oriented education.
Orienting and listening to veteran needs within an
organization is helpful. That same concept applies across all customer service
realms but even more so with veterans. They have come from a different
background and have seen things that most customer service reps and executives
haven't seen or thought of when designing policies. There are differences in
mindset unless one was in that world.
Likewise, there are times when we inadvertently don't
understand veterans and don't service them well. Gaining a data driven and
intuitive feel for your customer is important. Service failures could be
improved. Likewise, when people are taking advantage of veterans and
mistreating veterans (I have seen this) we should find pathway of improvement
(btw...if you call out poor treatment of veterans such people get upset. Call them out anyways! 💁).
Finally, I believe it is important to groom veterans for
development into leadership and management positions. Veterans stood up for our
nation's ideals and freedoms such as freedom of speech, religion, the
Constitution, etc. Sometimes we push the most connected and wealthy to the top,
but they are not always the right mix of leadership we need for long term
success (Yes, some wealthy are good but a mix of veterans from other backgrounds
can help round out decisions and encourage such decisions to be strategically thought out. Veterans
seem like a good fit for development opportunities as they are accustomed to
walking the talk through high standards within large organizations.).
This study helps show that one can train people within
organizations to better serve veterans. Many of us can simply be more willing
to listen and responsive but other times we may need a more formal program.
My 2 cents on veterans. I'm just one 👆voice.
Veteran Cultural Competence Training: Initial Effectiveness and National-Level Implementation
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